🌿 lumpvp™ · Returns, Refunds & Order Changes

RETURN REQUESTS · PRODUCT ISSUES · REFUND PROCESSING · CUSTOMER CARE

When Plans Change, We're Here to Help. ↩️

Sometimes a gardening project takes a different direction.

Perhaps a planting container isn't the size you expected, you've decided on another tool, or something in your delivery needs attention.

At lumpvp™, we want customers to understand what options are available when a purchase doesn't work out as planned.

This policy explains when a return may be requested, how merchandise is assessed, who may be responsible for shipping costs, and what happens after a return is approved.

It also covers exchanges, order cancellations, and assistance with damaged or incorrect products.

📅 YOUR RETURN PERIOD

How Long Do You Have to Make a Request?

Eligible products may be returned within 30 calendar days after confirmed delivery.

The return period is measured from the confirmed delivery date, rather than the date the order was placed or dispatched.

For example, if you receive a gardening accessory and later decide that it does not suit your intended project, you may request a return within the applicable period, provided the product satisfies the relevant eligibility requirements.

The 30-day period applies to eligible standard returns and does not limit any additional rights available under applicable law.

We recommend contacting our team before arranging any return shipment.

💌 BEGIN WITH A MESSAGE, NOT A PARCEL

How to Request a Return

Before sending merchandise back, please contact:

✉️ service@lumpvp.com

Include the following information where relevant:

Order number: So we can identify your purchase.
Product name: Tell us which item you would like to return.
Reason for the request: Briefly explain why you are returning it.
Supporting images or video: Include these when reporting damage, defects, incorrect merchandise, or another visible issue.

Our team will review the information and advise you of the next steps.

Please wait for return approval and the appropriate shipping instructions before sending your item.

🪴 CHECKING WHETHER AN ITEM QUALIFIES

Conditions for Standard Returns

For ordinary preference-based returns, merchandise should generally meet the following conditions, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.

✨ Original Condition

The item should be unused and remain in its original condition.

🛠️ No Customer-Caused Alterations

The product should not have been materially altered, misused, or intentionally damaged after delivery.

🧩 Included Components

Please include the original parts, accessories, manuals, and other materials supplied with the product.

📦 Packaging

Return the item with its original packaging wherever reasonably possible.

🧾 Purchase Identification

Provide the order number or other applicable proof of purchase.

For example: If you decide that an unused garden tool is not suitable for your project, keeping its included accessories and packaging together can help with the return review.

These conditions apply to standard returns and do not remove remedies available for qualifying product problems or rights protected by law.

🚫 PRODUCTS THAT MAY HAVE RETURN RESTRICTIONS

Some Items Need Special Consideration.

Certain merchandise may not qualify for a preference-based return because of its nature, condition, or terms disclosed before purchase.

Depending on the product and applicable requirements, examples may include:

🎨 Personalized Merchandise

Items customized or personalized according to a customer's specifications.

🎁 Gift Cards

Gift cards or similar products where a preference-based return is not available.

🏷️ Clearly Identified Final-Sale Items

Products specifically disclosed as final sale or non-returnable before purchase, where such restrictions are lawful.

🧰 Customer-Altered or Misused Products

Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product defect.

Other restrictions may apply where justified by health, safety, product integrity, or similar considerations.

Important: These limitations do not override consumer rights that applicable law does not permit us to exclude.

If you are unsure whether a particular item is eligible, contact our support team before sending it back.

📍 WHERE SHOULD YOUR RETURN BE SENT?

Please Don't Use the Registered Business Address Automatically.

Our registered company address identifies the business operating lumpvp™. It is not necessarily the facility that receives returned merchandise.

An approved return may need to be delivered to a designated return location.

After reviewing and approving your request, our customer support team will provide:

📮 The Correct Destination

The address designated for your approved return.

📋 Return Instructions

Any relevant instructions for preparing and sending the parcel.

📦 Applicable Next Steps

Information about how your return will proceed.

⚠️ Before You Ship

Do not send merchandise directly to our registered business address unless our support team specifically instructs you to do so.

Parcels sent without authorization or to an incorrect location may be delayed or may not be accepted.

🧰 WHAT IF YOUR GARDENING PRODUCT ARRIVES WITH A PROBLEM?

Damaged, Defective, Incorrect or Incomplete Merchandise

We recommend inspecting your order after delivery.

If something is not right, contact us promptly.

Examples of qualifying concerns may include:

📦 Damage on Arrival

A planting container, garden tool, or other item arrives damaged.

⚙️ Product Defects

A product has a defect affecting its intended use.

🔀 Incorrect Merchandise

You receive an item different from the one you ordered.

🧩 Missing Components

The delivery is missing parts or accessories that were supposed to be included.

📐 Material Description Differences

The item is materially different from the description or specifications published on our website.

📸 What Should You Send Us?

Please provide your order number and a clear explanation of the issue.

Photographs of the product, packaging, or included components may help us review the situation. A video may be useful for demonstrating a functional problem.

Once the issue has been reviewed and confirmed, we will determine an appropriate resolution.

Depending on the circumstances, this may involve:

Replacement merchandise.
Reshipment of the correct item or missing components.
An eligible refund.
An approved return arrangement.

Where the problem results from a confirmed error attributable to us, the appropriate remedy will be provided without additional cost to the customer arising from that error.

🚚 WHO PAYS TO SEND AN ITEM BACK?

Return Shipping Depends on the Reason.

Not every return involves the same circumstances, so responsibility for return transportation may differ.

🌾 When You Change Your Mind

For an eligible preference-based return, the customer is generally responsible for the applicable return shipping expense.

Examples may include:

Choosing a different product.
Deciding that an item no longer suits a gardening project.
Selecting the wrong size or variation.
Returning an item for another reason not attributable to us.

For these returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.

🛠️ When We Confirm a Product or Fulfillment Error

If our review confirms that a product was damaged, defective, incorrect, incomplete, or materially misdescribed because of an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

This may include an appropriate return shipping arrangement where necessary.

The applicable treatment depends on the reason for the return and any rights provided by law.

🔎 WHAT HAPPENS AFTER YOUR RETURN ARRIVES?

Inspection Comes Before Refund Approval.

When an approved return reaches the designated return location, the merchandise may be inspected.

The inspection helps determine whether the relevant return conditions have been satisfied.

For a standard preference-based return, this may include reviewing the item's condition, included components, and other applicable eligibility requirements.

For a reported product problem, the review may also consider the nature of the issue and the supporting information provided.

Once the returned merchandise has been received, inspected, and accepted, the eligible refund can proceed.

💰 WHEN WILL THE REFUND BE INITIATED?

Understanding the Refund Timeline

Following receipt, inspection, and acceptance of an approved return, we will generally initiate the eligible refund within:

5–10 Business Days

The refund is normally issued to the original payment method used for the purchase.

💳 When Will the Money Appear?

The time required for a refund to appear in your account may differ from the time needed to initiate it.

Your bank, card issuer, or payment provider may require additional processing time after the refund has been issued.

The 5–10 business day period refers to refund initiation after return acceptance, not a guaranteed date for the funds to appear in your account.

🔄 What If the Original Payment Method Is No Longer Available?

If the original payment method cannot accept the refund, our customer support team will work with the applicable payment provider to determine an appropriate alternative where permitted.

🔁 WANT A DIFFERENT PRODUCT INSTEAD?

How Exchanges Are Handled

Sometimes a different planter size or another gardening tool may be a better fit for your project.

Exchange availability depends on the relevant product and current inventory.

If a direct exchange is available, our team can explain the applicable process.

If a direct exchange cannot be arranged, you may be asked to:

Submit a return request for the original item.
Complete the approved return process.
Place a new order for the desired product.

The replacement product's availability and applicable purchase terms will be determined at the time of the new order.

If the exchange request concerns a confirmed product or fulfillment error attributable to us, the appropriate remedy will be handled without additional costs arising from that error.

🛒 NEED TO CANCEL AN ORDER?

Contact Us as Early as Possible.

If you wish to cancel a purchase, please contact customer support promptly after placing the order.

We will make reasonable efforts to cancel an eligible order before fulfillment begins.

However, cancellation may no longer be possible once the order has entered:

Order Processing · Packing · Fulfillment · Shipment Preparation · Dispatch

💳 Is There a Cancellation Fee?

No cancellation fee is charged when an order is successfully cancelled before fulfillment begins.

If your order can no longer be cancelled and you wish to return the merchandise after delivery, please review the applicable return eligibility requirements.

💬 NEED HELP WITH A RETURN OR REFUND?

Our Team Can Review Your Request.

Whether you're arranging a preference-based return or reporting an issue with a gardening product, you can reach our customer support team using the details below.

✉️ Customer Support Email

service@lumpvp.com

☎️ Customer Service Phone

+86 131 4344 6374

When contacting us, please include your order number and a brief explanation of your request.

For damaged, defective, incorrect, or incomplete merchandise, relevant photographs or videos may also help.

Our team will review the information and provide the appropriate next steps.

🏛️ BUSINESS INFORMATION

The Company Operating lumpvp™

Brand Name lumpvp™

Operating Company Shenzhen Yaocheng Technology Co., Ltd.

Owner Zeng Ziyu

Unified Social Credit Code 91440300MAEF02WJ0Y

Registered Business Address Unit 102, Entrance 2, Building 17, Shentie Ruicheng, Jiazitang Community, Fenghuang Subdistrict, Guangming District, Shenzhen

Customer Support Email service@lumpvp.com

Contact Number +86 131 4344 6374

lumpvp™ is owned and operated by Shenzhen Yaocheng Technology Co., Ltd.

🌻 lumpvp™ · Support for Every Growing Journey

CLEAR RETURN STEPS · FAIR ISSUE RESOLUTION · CUSTOMER ASSISTANCE

A gardening project can change. A product may need replacing. An order may need a closer look.

Whatever the situation, our published procedures are here to help you understand the next step.

↩️ Return Requests · 🧰 Product Issues · 🚚 Return Shipping · 💰 Refund Processing · 💚 Customer Care

Questions about an order?

📩 service@lumpvp.com